National Hire Controller – Willenhall

Role: National Hire Controller – National Contact Centre, Birmingham
20 hours per week – Mon to Fri – 5 hours per day – flexible start/finish times

About you:

An exciting opportunity has arisen for a National Hire Controller to join our talented and friendly team at Morris Leslie Plant Hire in our National Contact Centre in Willenhall.

You will be responsible for the day to day operation of the National Contact Centre Hire Desk. Ensuring all national customers receive a first class experience, from enquiry, to hire, through mid hire events, to off hire and queries.

Dealing with Rehire Suppliers on a daily basis , looking after the rehire enquiries for customers to satisfy customer requirements in line with Morris Leslie expectations is also a key responsibility of this role.

Key responsibilities:

• Ensuring customer satisfaction, and KPI’s / SLA’s are met in line with their Agreements
• Ensuring accuracy and attention to detail on contracts to eliminate customer disputes
• Looking after Customer suspensions, ensuring they are inputted correctly to provide correct invoicing
• Support for depot network in system failure, for example – power cuts , extreme absence, where NCC has access to email systems to continue to support customers and fulfil requirements
• Dealing with external suppliers to build relationships for xhiring equipment to back fill assets not able to be supplied by Morris Leslie, to ensure our customers are not let down
• 1st point of call for ML national customers, delivering a first class service , for fulfilling hires, dealing with mid-hire events, and ensuring all queries are dealt with effectively and fairly
• Answering telephone calls for the main ML switchboard for plant hire in a professional manner ,and facilitating calls to correct depots for a smooth transition to eliminate unnecessary transfers for the customer

What you’ll need:

Essential:

• Be able to work as part of a team as well as independently
• A strong communicator with excellent customer service skills
• Enthusiastic and self-motivated with the ability to build working relationships
• Ability to prioritise a busy workload
• Strong Microsoft Office skills
• Excellent communication skills
• Experience in working in a fast-paced environment
• Efficient time management
• Strong attention to detail and accuracy in work
• Ability to establish and meet deadlines
• Customer focused

Desirable:

• Have a sound understanding of the plant industry
• Experience of working in a similar position

Our Benefits:

• Competitive salary
• 22 days annual leave per annum plus 8 bank holidays
• Company pension scheme
• Free on-site parking
• Qualifying Company sick pay scheme

About Us:

We are a national family run business established in 1974 by Morris Leslie. Originally a plant sales company, over the past four decades we have diversified into other areas, many relating to the agricultural and construction sectors where we made our name.

Delivering first-class customer service is the constant focus of our Plant Hire team. That’s why we only hire out the best and youngest machines from our 15 depots around the UK. With an outstanding track record in supplying telehandlers, excavators, dumpers and rollers to the country’s construction, housebuilding and civil engineering sectors, we provide national coverage with local service.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person